Responsible for the operation of our signature bar by providing leadership and overall supervision to ensure a high standards and consistant guest satisfaction is attained. Accountable for modeling the service culture, and training and developing department colleagues.
REQUIRED SKILLS & EXPERIENCE: 4 years experience in F&B management in a luxury setting, preferably in hotels. Excellent communication skills, (bilingual a plus)
Professional presentation, high energy, detailed oriented, great follow up, a team player. Prior experience in budget and marketing plan preparations
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned.)
Greets, registers, and assigns rooms to guests with reservations who arrive after regular office hours.
Assists guests with request and/or complaints after regular office hours.
Receives telephone calls; operates switchboard. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High school diploma or general education degree or one to three months related experience and/or training; or equivalent combination of education and experience.
Culinary Services is a premier Regional Contract Foodservice Company, with a world-class client list, in varied segments of the hospitality industry. committed to our mission of providing quality food and exceptional service to our clients and guests. We realize that to survive in this competitive industry we must recruit, develop, promote, and retain the best team members to effectively accomplish our mission today and everyday.
You will: Oversee dining room, bar, and snack bar, Book all catering events, Oversee all purchasing
Hire all team members with client approval, Train all staff, Assist chefs with menus and pricing
Process all incoming bills. Oversee all inventory. Work closely with client and exceed guest expectations
2-5 years club experience. Must be available to work most holidays, Schedule is Wednesday – Sunday’
1. Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
2. Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
3. Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
4. Respond to guest requests, concerns and problems to ensure guest satisfaction.
Education: One to two years of post high school education. Experience: Experience required by position is from two to three full years of employment in a related position
Skills and Abilities: Requires thorough knowledge of the Housekeeping field.
We are currently seeking a Guest Services Representative. The selected candidate will be responsible for insuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
The customer service oriented clerks will check guests into and out of the hotel, inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as assigned. Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned. One year of service industry work is preferred but not required. A strong customer satisfaction disposition is mandatory. Excellent communicator required.
*Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
*Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc...
*Ensure that the front desk and back office is clean and well organized.
* Resolves complaints and inquiries concerning service and facilities
* Ability to communicate with public, hotel staff and management
in a professional manner
*Initiate and monitor shift check lists for proper completion of tasks.
* Provide effective communication to all departments of guest activity.
*Effectively coordinate relocation of guests when necessary.
* Maintain a high level of professional appearance and demeanor
Successful candidate will assist Director of Banquets in the performance of duties, be able to fill in the absence of the Director of Banquets, coordinate, control and organize staff and maintain standards of service, monitor and maintain all banquet areas to be clean and hazard free at all times, control payroll and maintain all necessary records, coordinate functions with Service Staff, ensure appropriate setup of functions, maintain constant interaction with all clients to ensure satisfaction, coordinate services required by
Stewarding Department, Convention Services and Kitchen, etc.
Successful candidate must have experience in four-diamond/star property. Must be able to coordinate functions with service staff to ensure appropriate setup of functions to deliver prompt, efficient and courteous service at all times, maintain highest quality performance by waiters through consistent training and reinforcements, and maintain tight controll on payroll to achieve maximum profitability.
Greet guests in a friendly, warm, and genuine manner that makes them feel welcome to the hotel.
Ability to lift at least 50 lbs. (ie Lifting a 50 lb bag out of the trunk of a vehicle and onto a bell
cart.. Ability to assist guests with reservation requests and directions. Be fully acquainted with the different points of interest. Assist with the delivery of parcels, mail, and special deliveries to guestrooms, executive offices or meeting rooms. Ensure that the public areas (lobby, front drive, and concierge desk) are maintained, clean and tidy by cooperating with Housekeeping Department.
Ensure that the Bell closet is kept clean and well organized. Interact with all other departments to ensure that guest needs are satisfied promptly and according to Omni StanDards.
Job Description: Excellent pre-opening hotel opportunity for a qualified Catering Event Manager. This position is located in Dubai, the pre-opening offices for the Hotel Diego, the most buzzed about hotel
Key Accountabilities: Solicitation of new catering business that fits hotel's sales parameters per guidelines
Proactively solicit for new business, qualify & respond to leads of (9) room nights or less in assigned catering market. Strong presence within the hotel community. Relationship-driven accounts
Effective interdepartmental communication between Sales, Banquet Services, Audio-Visual Services and the Food & Beverage Department. Negotiating catering business that meets hotel revenue goals and guidelines. Successful placement of business to assigned market. Assists in Preparing annual catering budget
The Successful Candidate will have/will be: Minimum 3 years experience in hotel catering sales
Bachelor's degree. High performance standards
Working within the operations team you will self manage, specialising in airfare and pricing compliance for the Asia region.. Using your airline or consolidator background you will be able to report and analyse opportunities for continuous improvement and development.
Your key contacts will be the airline account manager, ticketing manager and consolidator sales manager. Establishing and maintaining rapport is crucial to your success. Essential Criteria: Airline or Consolidator background, Analytical & attention to detail, Amadeus & APTCO preferred , Degree qualified an advantage
You will provide a high level service, addressing fares and ticketing fault & issues, resolution and support. Your proven expertise will allow you to qualify all calls/faults, making sure they are handled promptly, courteously and accurately. You will demonstrate attention to detail and the capability to document details of each call and its action that will enable each issue to be resolved in a timely and accurate manner.
You will also demonstrate: An understanding of travel fares and ticketing.
A proficient level of professionalism, customer service and communication.
Issue resolution and problem solving skills. The ability to work to deadlines.
Knowledge of travel agencies procedures in raising tickets.
This role would suit a person who has previously worked as a travel consultant. There is succession planning within the organisation.
Due to growth we now have the following positions available at our office:
Domestic Business Travel Consultants x 2
Relevant industry experience. Up to date domestic fares and ticketing knowledge
Immediate start – permanent full time role. Galileo Viewpoint knowledge is desirable Ideally the successful applicants will possess the following: Experience working with corporate clientele. Outstanding customer service skills. Demonstrated high level of accuracy. Motivated, team player. Excellent time management skills
The main duties that will be involved in this varied position include:
• Client services, including liaison with Marketing, Promotions and Event Managers
• Creating and following up new business opportunities
• Quoting and following up all clients enquiries
• Co-ordinating staff and logistics for events
• Maintaining administrative functions for current and upcoming events
• Following up client satisfaction and feedback post events
This position is made for a self starter who requires little supervision and enjoys gaining autonomy in their work. If you feel that your communication, confidence and organisation are key strengths then this is a wonderful chance to develop these skills even further.
To be considered for the sensational role you must have intermediate knowledge of Microsoft Word, Excel and PowerPoint. This position is assured to attract a lot of interest so apply immediately.
Our clients operate medium to large, 4 & 5 star hotels and resorts located In Dubai. They are seeking experienced Housekeeping Supervisors, Public Area Supervisors, Laundry Supervisors and Housekeeping Team Leaders to further compliment their team.
We’re looking for applicants who:
• Have a passion for cleanliness and maintaining high standards
• Love working within a like-minded team
• Have a desire to live and work in regional and semi-remote locations
• Have held a similar position in a 4 or 5 star property
• Enjoy training, managing & working as part of a team
• Are flexible in their attitude and work hours
There is definitely scope to grow with these organisations; they are companies on the move. The salary package on offer is attractive with many benefits including subsidised accommodation. If you are all this and more apply NOW. Only those applicants that have the depth of experience, passion and drive for what they do and those who meet the above criteria will be considered for this role.
With sound experience and strong communications skills, this role will see you providing exceptional customer service to guests, constantly exceeding expectations. Reporting to the Front Office Manager, you will: Possess an inherent understanding of all hotel departments and an up to date product knowledge, confidently promote the hotel facilities in order to maximise sales and revenue targets, Act as mentor in the development of team members, Undertake training and development programs and attend departmental meetings as required, Ensure compliance with the hotel’s values, policies and procedures at all times
You will be also be confident in devising innovative opportunities to enhance the hotel’s positioning in the competitive market. This is an opportunity to take a solutions focused approach in driving change within the organisation. You will be an extremely well presented and groomed individual with exceptional relationship management abilities and an outstanding attention to detail.
An exciting opportunity exists for a Club Manager to lead their newly created Club in 5 star Luxury Hotel. To be considered for this role you must possess:
Extensive experience working in a large 5 star international hotel in a similar role or higher. Desire to work in an exclusive professional environment. Excellent people management skills. Management experience in either Front Office or Food & Beverage or working within a Club Lounge will be advantageous. Fidelio and Micros experience will be desired. You will be working closely with the Director of Food & Beverage and Resident Manager. Your primary duty of this role is to manage the overall function of the Club which include private hotel check-in/out, full business centre facilities exclusively for the Club Guest of the Hotel.
The successful applicant will report to the Director of Sales and will be responsible for a small, yet very busy team. This is a hand’s on role and requires a person who is exceptional at multi tasking.
Duties will include: Managing all aspects of reservations such as phone & email enquiries, third party reservations availability, group and conference business. Statistical and analytical reporting. Handling guest concerns. Leading, motivating and training a small, efficient team. Supporting the Front Office team as required
Previous Essential Experience: Previous experience as a Reservations Manager in a large hotel / resort, Proficiency in Excel and Word programs
Motivation to work in a semi-remote resort with the opportunity to advance your career
As the Reservations Team Leader, you will be required to lead, manage and drive the ongoing performance and development of the reservations team. You will work with them to achieve brand targets in the areas of customer service and sales. You will be responsible for: Coaching and developing your team members. Performance management Motivating and maintaining the spirit of your team. Building rapport with both internal and external customers Recruitment and selection. Maintaining customer service quality and standards of the team
To be successful in this role you will have previous leadership or supervisory experience in any industry. Knowledge of the travel industry and relevant studies in Travel and Tourism will be highly regarded. You will need to have a clear phone manner and strong written communication skills. Your professional approach, can do attitude and ability to lead, coach, develop and motivate staff to achieve targets and goals will help you secure this excellent role.
As an experienced F&B Supervisor, this role will see you reporting to the Restaurant Manager of this dynamic establishment. You will anticipate the needs of guests and patrons beyond their expectations and deliver an efficient, professional and sophisticated service at all times.
You will be responsible for: Guest liaison. Rostering of employees . Preparation of accounts. Management of equipment needs. Training and development of front line staff
With your strong F&B knowledge and a passion for excellent customer satisfaction, this is a terrific opportunity for an enthusiastic and knowledgeable individual to set new standards for service
We are seeking a well presented, motivated customer service professional to join our friendly team at our city property. We are offering a great working environment, excellent career opportunities and enviable company benefits! The Assistant Hotel Manager is responsible for assisting in the day to day operation of the property. Our ideal candidate will possess: At least two years overall resort/hotel management experience. Excellent interpersonal and customer service skills. Experience in recruitment, training, coaching and performance management. Good understanding of Accounts procedures. Flexibility to work long hours, including evenings, weekends and holidays. Diploma or Certificate in Hospitality Management or related field. Valid First Aid. If you meet our selection criteria and are passionate about customer service and keen to progress your career we would like to hear from you! Please apply now.
We are seeking a Bars Manager, who will have the ability to train and motivate our team, ensuring the highest standard of interaction with members and guests at all times. They must ensure their team of staff maintain a high level of conduct in keeping with the dignity, prestige and status. In this role you would be required to:
Manage all bar operations ensuring the optimisation of profits and increasing sales. Manage all beverage operational issues ensuring standards of quality and service are met. Generate forecasted revenue and achieve profitability targets. To manage and coordinate activities of Bar Attendants . Demonstrate a hands - on approach to bar operations, responsible for customer contact and problem resolution in all bar facilities.
The ideal candidate will have the following advanced demonstrated skills, abilities & experience in: Multi-operational outlets. Management of staff including training & development, task delegation, performance management and rostering. Management of budgeting, stock control and promotional activities. Communication, organisational and leadership. Customer service. Premium beverage sales.
Qualifications in Hospitality Management would be highly regarded.
We are seeking an individual to ensure that our successful restaurant maintains and grows its large base of Customers. You will need to enjoy meeting customers in a busy environment and had a sharp eye for details of presentation and quality of food. It will be important to keep our team motivated towards good customer service. You have a mininmum of 1 year of experience as Restaurant Manager
You are fluent in English. You are commited / able to hold this job for more than one year
You are available to work week ends and evenings.
You have a related Degree in Hospitality
This position supervises 5 people in the Travel Department of a leading specialized financial company. Speaking to clients (a lot of big chain hotels) about rates, and some bartering is involved; however, bartering experience is not required. You will also deal with merchandise (like tickets, etc.) with clients. Minimum travel involved.
REQUIREMENTS: Must have Sabre, have managed a group in the travel business and have excellent communication skills.
